The Number One Mistake Leaders Make With Reporting

first_imgSoftware programs generate reports that provide leaders and managers with the metrics they need to run their business. Customer Relationship Management software tracks activity, opportunity funnels, client interactions, and sales.These tools are powerful when used well. But used incorrectly, they can produce an unwanted and unexpected outcome: the loss of accountability.The Difference in Reports and ReportingReports are a record of something that has already occurred. They allow you to review data, find trends, identify gaps, and make decisions. All of these things are important.Reporting is different from reports. When someone you lead has to “report to you,” they are responsible for verbally providing you with information. This is different from you looking at you reports you generate.“But wait,” you say, “isn’t it a waste of time to have one of the people I lead walk me through their activity and outcomes when I can very easily pull up a dashboard and see how they’re doing?” The answer is, “No. It is not better. It is dangerous.”When the person reporting has to access their information themselves, identify areas where they need improvement, and make decisions about what they need to next, they are reviewing their own performance. When they report it to you, you are holding them accountable. When you review the data and the person you lead doesn’t have to report to you, you are eliminating that accountability.Hiding In Plain SightThere are leaders and managers who allow the people they lead to hide in plain sight. Their results are visible, but their leaders don’t talk about their individual results with them with any kind of real cadence (or sometimes at all). People can struggle for months or years with no one requiring them to answer for their performance or coaching them, their results visible to anyone who looks at reports.This is one of the ways leaders kill accountability. They look at the numbers, but they don’t require their employees to report their results themselves. By eliminating the requirement that their people have to report, face-to-face or by phone, they unknowingly destroy accountability.Reporting is different than reports. They’re both important, but only one of them creates a culture of accountability. Essential Reading! Get my 2nd book: The Lost Art of Closing “In The Lost Art of Closing, Anthony proves that the final commitment can actually be one of the easiest parts of the sales process—if you’ve set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall.” Buy Nowlast_img read more

Irving will wear no. 11 with Celtics

first_imgDon’t miss out on the latest news and information. The Celtics retired No. 1 for founder and original owner Walter Brown. They retired No. 2 for former coach and general manager Red Auerbach.In all, the Celtics have retired 21 numbers, with Paul Pierce’s No. 34 next in line for the TD Garden rafters.FEATURED STORIESSPORTSSEA Games: Biñan football stadium stands out in preparedness, completionSPORTSPrivate companies step in to help SEA Games hostingSPORTSBoxers Pacquiao, Petecio torchbearers for SEA Games opening Sports Related Videospowered by AdSparcRead Next Cleveland Cavaliers’ Kyrie Irving, left, drives to the basket against Boston Celtics’ Al Horford, from the Dominican Republic, in the second half of an NBA basketball game, Thursday, Dec. 29, 2016, in Cleveland. APBOSTON, Massachusetts—Newly acquired guard Kyrie Irving will wear No. 11 in Boston because the Celtics already have retired the numbers he wore in college and with the Cleveland Cavaliers.Irving wore No. 11 at two New Jersey high schools before switching to No. 1 at Duke. He wore No. 2 with the Cavaliers for the first six years of his NBA career.ADVERTISEMENT LATEST STORIES Pagasa: Storm intensifies as it nears PAR MOST READ Robredo: True leaders perform well despite having ‘uninspiring’ boss PLAY LIST 02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games Robredo should’ve resigned as drug czar after lack of trust issue – Panelo Hotel says PH coach apologized for ‘kikiam for breakfast’ claim Lacson: SEA Games fund put in foundation like ‘Napoles case’ Trump signs bills in support of Hong Kong protesters Celebrity chef Gary Rhodes dies at 59 with wife by his side SEA Games: PH squash team brings in second bronze Ethel Booba on hotel’s clarification that ‘kikiam’ is ‘chicken sausage’: ‘Kung di pa pansinin, baka isipin nila ok lang’ NATO’s aging eye in the sky to get a last overhaul View commentslast_img read more